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Knowledge Rocks!
This fun and engaging eBook was based on hours of binge-watching Schoolhouse Rock! Geared toward CX leaders, this guide tells you everything you need to know about knowledge management systems and knowledge bases.
7 Trainable Soft Skills for Outstanding Agents
This fresh take on customer service agent training best practices adopts mannerisms from your favorite 90s cartoon characters.
Top CX PITFALLS!
If you remember 1982's smash hit video game, PITFALL! and are also obsessed with amazing customer experiences, this guide blends the two in a way you'd never expect from any other writer.
eBook: Intelligent CX
Written for one of the world's largest business process outsourcers (BPOs), this guide spearheaded a massive campaign that changed the CX and tech trajectory for a multi-billion dollar brand.
FinTech Survey Report
Written at the height of the COVID-19 pandemic, this survey report was quoted in The New York Times, Washington Post, and Wall Street Journal.
ADT Home Security Review
This review was written after 40 hours of first-hand testing and interviews with installation contractors. In a crowded review market, this is the most comprehensive home security review you'll see.
Case Study
This case study highlights the seamless transition to work-from-home operations for one of the world's leading healthcare benefits brands.
Top Home Security Brands
Every home security brand review was rigorously tested first hand. This article reveals the fruit of that labor and offers consumers the choice of the best home security system for their needs.